How to request deletion
- Email support@quickvee.com from the email address associated with your account.
- Use the subject line: Account Deletion Request.
- Include your full name, business name, and any merchant ID or username you have.
- Confirm that you want your Quickvee Pay account deleted and whether the request is for a specific user or the entire business account.
We will verify the request and respond with confirmation or follow-up questions. Typical completion time is within 30 days, unless a longer period is required by law or payment compliance obligations.
What is deleted
- Account login access and profile information for the requested user/account
- Optional profile and contact preferences no longer needed to operate the service
- App-associated identifiers and support tickets where deletion is feasible
What may be retained
Certain records may be retained as required for legal, tax, fraud prevention, banking partner, and NACHA compliance, including transaction history, settlement records, underwriting documents, and dispute/return records. Retained data is limited to what is reasonably necessary and is no longer used for ordinary product marketing.
Active merchant processing
If your business is actively processing payments, account closure may require completing pending settlements, returns, and fee reconciliation before deletion can finish. Contact support if you need help winding down processing first.
Related policies
For more detail on how we handle personal information, see our Privacy Policy. For general help, visit Support.